Luvin Life-Incense Sticks

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Privacy Policy

By registering with or contacting us through the Luvin Life website, you agree that any information or comments you provide may be shared between Luvin Life employees, it’s affiliated companies and dealers, and used without restriction to process customer enquiries and improve or market our products and services.

We will not sell or rent your information to any third party, and will exercise reasonable efforts to keep the information secure.

Luvin Life may be required by law to disclose provided visitor information. We will only make this disclosure if we believe in good faith that we are required to do so.

This site may contain links to other sites that Luvin Life do not control and who may not share the same Privacy Policy safeguards as us. Therefore, we encourage you to review the privacy policies posted on these (and all) third party sites.

Luvin Life recognizes and respects your online privacy.

Disclaimer

The content of this website is provided by Luvin Life for general guidance only.

The information and any prices displayed on this site are current at the time of issue, but may change at any time.

All care has been taken that information on this site is correct. Luvin Life, employees nor associates do not accept any liability for errors or omissions contained in this site.

Whilst the information on this website is intended to be of general assistance, it is not intended as providing professional advice to any person or organisation. You should make your own enquiries as to the appropriateness and suitability of the information on this site for your particular circumstances.

Customer Service

Shopping Online at Luvin’ Life

Currency
All prices listed on the Luvin’ Life website are in Australian dollars unless otherwise specified.

Payment Methods
All Visa and MasterCards are accepted through our safe and secure eWay payment gateway. No surcharges apply.

Returns Policy
We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered simply email us the details, and we’ll take care of you. Please understand that we cannot accept returns if you simply change your mind.

Returns Procedure
Returns must be authorised by us in advance by phone or email where we will provide you with a return address to send your goods. We will happily accept the return of any product which is damaged or does not match the description of what you ordered. Please ensure you contact us within 48 hours of receiving your goods with photo evidence so we can verify the condition of the product(s) to be returned. To be eligible for either a replacement or a full refund of the purchase price please return your goods to us within fourteen (14) days of the purchase date and in the condition they originally arrived in.

Please be sure to retain the tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.
Refunds will only be issued in the case of damaged or defective merchandise.

Shipping Terms and Conditions

Please ensure you read our Shipping Terms and Conditions.

TERMS AND CONDITIONS

Luvin’ Life welcomes you to save time and money by shopping through our online store. Please remember that placing an order through LuvinLife.com.au indicates your acceptance of the following Terms and Conditions.

Username and Password
Luvin’ Life is not liable for any unauthorised use of your username and password. Your registration information is private and we maintain that as per our Privacy Policy. Remember you are responsible for the safekeeping of your username and password.

Medical Disclaimer
Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable care is taken to ensure the information provided within this website is accurate, LuvinLife.com.au cannot verify the findings and materials produced by third parties that may be included within this website. Should you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party’s medical condition we encourage you to consult a healthcare professional.

Product Disclaimer
With respect to products sold on the site, Luvin’ Life makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Luvin’ Life, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.
Luvin’ Life strives to keep the product list, including imagery, as up-to-date as possible. However, on occasion, imagery of goods in our product list may differ from the goods actually supplied to you. Luvin’ Life recommends that you read the labels on goods carefully before consumption as we do not warrant the accuracy of the information contained in the product list.

Out of Stock Policy
Luvin’ Life will endeavour to ensure that all goods ordered by you are supplied to you. However, our stock levels can vary throughout the day due to sales demands. Therefore, an item indicated as “stocked” when you place your order may, in fact, be out of stock. In the rare event we are unable to fulfill your order we will make every effort to contact you by email or phone immediately. In this circumstance we will also offer you the option to cancel the order in return for a full refund.

Order Changes or Cancellations
All orders are automatically processed through our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Luvin’ Life due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will do our best to accommodate your request.

Pricing Policy
Unless otherwise specified, all prices listed on the Luvin’ Life website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), regardless of shipping address. Product prices are monitored regularly and updated by our staff to ensure you receive the most competitive prices possible.

Payment Methods
All Visa and MasterCards are accepted, and no surcharges apply. PayPal and Direct Deposit payments are also accepted by prior arrangement.

Laws
This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Queensland, Australia.

Termination
The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Supplied Information
We rely on the information you provide through Luvin’ Life, including registration information, payment information, and transaction-related information, which must be accurate, current and complete. You will be solely responsible for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information.

Shipping T&C

Shipping Costs
To determine the shipping cost of your order:
Add your desired product(s) to your shopping cart.
Proceed to the View Cart page and click the Calculate Shipping button.
Select the State and enter the Postcode for the destination of the order then click the Update Totals button.
All relevant delivery options for your destination will be displayed. If there is more than one delivery method available, select your preferred option and the cart totals will be updated automatically.
If you feel there is an anomaly with the price(s) returned by the shipping calculator, certainly feel free to contact us directly.
Prices are for Australian mainland only and are based on weight and the final destination of the order. We currently use four freight companies and will always endeavour to find the cheapest shipping options for you.
Prices are out of our jurisdiction and may change without notice. We reserve the right to alter shipping costs if calculated incorrectly.
If the shipping cost of your order is actually less than you were quoted we will refund the difference :-)

Request A Quote
Occasionally our shipping calculator may not be able to provide a definitive shipping cost for your order. The destination of the order may be in a remote area or the total weight of the order may be larger than usual. In most cases this does not mean we cannot process your order. Simply ensure the Request a Quote option is selected and continue with the checkout process by completing all details as normal. There will be no payment details for you to complete at this stage. Click the Place Order button on the checkout page to send us a copy of your order (with no obligation to purchase) so we can investigate the shipping options available for you. We will advise you as soon as possible of the shipping costs for your order so you can decide whether or not you wish to complete the purchase.

Free Shipping
We are pleased to offer Free Shipping Australia wide for retail orders that total $120 or more where the total cost of delivery is less than $50. Free shipping will be automatically assigned on the cart and checkout for all retail orders of $120 or more. However, in the rare circumstance that the cost to deliver your order amounts to $50 or more we will contact you directly for alternative arrangements.
Our Free Shipping offer may be limited and subject to change without notice.

Delivery Terms
If no one is available to accept delivery, our couriers will be instructed to leave your order in a secure place. We encourage you to advise us of any preferred locations for these circumstances in the Order Notes box on the checkout page.

Delivery Time
We strive to process and dispatch all orders within 24 hours of being received. However, please understand that we cannot be held responsible for delays caused by our shipping partners. If you have any concerns we can certainly follow up the progress of orders in transit.

Express Post (next business day) delivery from Australia Post will be available for most orders that weigh 5kg or less to be delivered within Australia and comply with the Australia Post satchel requirements.

Short haul deliveries, i.e. within Queensland and most metropolitan areas on the East Coast, can be expected within 1-5 business days whereas long haul deliveries can be expected within 7-14 business days.

Please note that Luvin’ Life cannot guarantee that delivery is possible to all areas and will offer a full refund for your order if it is found that it cannot be delivered.
International Delivery

Please enquire directly as postage varies greatly from country to country and is also governed by weight. We will advise on costs via e-mail and will not process charges until we get your authority.

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Luvin' Life

38 Kayleigh Drive, Maroochydore, QLD 4558 ABN: 42 829 504 544

Call Us Now On (07) 5452 7546

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